The New Customer Challenge

Posted: April 27th, 2014 | Author: | Filed under: Insight, Mac OS X, Mac OS X Server, Work | No Comments »

ticking-time-bombI’m an Apple consultant. I help small businesses who want nothing to do with the decision making aspect of technology. Planning, budgeting, procurement, deployment, support, deprecation, and recycling. Out of all these contexts no task is more challenging than workstations.

For those who are in the field, you know what I’m talking about. You get a new customer, they have workstations… some are new, some are old, some have MacKeeper, the bastard ones are carrying old migrated home folders that originated from 10.4 and a Cisco VPN kext. Some have 16 mail accounts filling 70% of the disk but since they’re “disabled” in Mail.app you don’t see them at first. Now you have to dig to find out where the space is. Do this across 10 – 50 workstations and you will soon realize why I went bald early.

I needed a quick dirty way to get some very specific data out of the machine and into a little text file, yes I’m sure there are some sort of MDM tools or whatever might have you that will track everything that I don’t care about widget, but I don’t want that. It’s about workflow, see if I don’t get an idea of what I’m stepping into before I step into it I may find out something nasty far too late. In other words, I wouldn’t deploy an MDM before getting an idea of what’s going on.

Introducing sysAudit.sh: feel free to download here

usage: sysAudit.sh -c <client name> -s <ftp server> -u <username> [-p <password>]
OPTIONS:
-c unique identifier for audit, a folder of this name will be made on your ftp server
-s ftp server fqdn/path sans protocol ie: mybigfat.ftpserver.com
-u username to connect to ftp server
-p password for username, will prompt if none given
NOTE:
Requires root privileges to successfully deduce all features

Once I begin relations with the new customer I immediately gain admin access to all their machines, after placing the following script somewhere on the web I can then push it out through ARD in a script something like this:

curl -o /tmp/sysAudit.sh http://www.copiousit.com/sysAudit.sh; chmod +x /tmp/sysAudit.sh; /tmp/sysAudit.sh -c clientname -s ftp.server.com -u ftpuser -p "ftpuserpass"

I also have it wrapped in AppleScript so that I can pop it over email to any remote machines. Usually also along with a Meraki MDM as well. Just place this code into Script Editor, then save as an application. Place sysAudit.sh inside the package of the AppleScript app.

## change the switch arguments!
set path_ to (path to me as string)
set p to POSIX path of path_
do shell script "" & p & "/sysAudit.sh -c clientname -s ftp.server.com -u ftpuser -p 'ftpuserpass'" with administrator privileges



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